1. Website owner

The website www.thejokerhouse.com (hereinafter, the “Website”) is owned by Site Factory Digital Agency S.L, VAT number B88047444, with registered address at C/ Velero 26, 28220 Majadahonda (Madrid), Spain.

2. Purpose and scope

This Legal Notice governs access, browsing and use of the Website, as well as any responsibilities arising from the use of its content and functionalities (hereinafter, the “Services”).

By accessing or using the Website, you fully and unreservedly accept this Legal Notice. If you do not agree with its content, please refrain from using the Website.

Specific services offered through the Website may be subject to their own particular terms and conditions, which may replace, complement or modify this Legal Notice. In case of discrepancy, such particular conditions shall prevail.

3. Conditions of use

The user undertakes to use the Website in a diligent, lawful and respectful manner, and shall refrain from:

• Carrying out activities that are illegal, fraudulent or contrary to good faith or public order.
• Using the Website in a way that could harm Site Factory Digital Agency S.L, other users or third parties.
• Damaging, overloading or disabling the Website or its systems.
• Attempting to access restricted areas without proper authorization.

4. Intellectual and industrial property

All content on the Website, including but not limited to texts, images, photographs, illustrations, logos, trademarks, graphics, designs and source code, is protected by intellectual and industrial property rights held by Site Factory Digital Agency S.L or by third-party licensors.

Any reproduction, distribution, public communication, transformation or any other form of exploitation of such content without prior express authorization from the rights holders is strictly prohibited.

Use of the Website does not imply any transfer, waiver or assignment of such rights in favour of the user.

5. External links

The Website may contain links to third-party websites that are not owned by Site Factory Digital Agency S.L. These links are provided for information purposes only.

Site Factory Digital Agency S.L accepts no responsibility for the content, services or information available on such linked websites, nor for any damages that may arise from accessing or using them. The user is solely responsible for deciding whether to access such sites.

6. Liability

Site Factory Digital Agency S.L does not guarantee the availability, continuity or flawless operation of the Website and shall not be liable for any damages that may arise from:

• Failures or interruptions in telecommunications networks.
• Accidental technical errors or force majeure events.
• Improper, unlawful or negligent use of the Website by users.
• Actions of third parties unrelated to Site Factory Digital Agency S.L.

Nevertheless, Site Factory Digital Agency S.L will take reasonable steps to restore normal operation in the event of technical incidents.

7. Personal data protection

Processing of users’ personal data is governed by our Privacy Policy, which explains how data is collected, used and protected, as well as the rights available to data subjects under applicable data protection laws.

We recommend that you read the Privacy Policy carefully before providing any personal data via the Website.

8. Cookies

The Website uses cookies and similar technologies to provide a personalised browsing experience, perform analytics and display content aligned with your preferences.

Full details are available in our Cookie Policy, where you can also find information on how to manage your preferences.

9. Commercial communications

If you subscribe to our newsletter or consent to receiving commercial communications, we may use your e-mail address to send you information about products, news and promotions from The Joker House.

You may unsubscribe at any time using the link included in each message or by contacting us through Customer Service.

10. Applicable law and jurisdiction

This Legal Notice is governed by Spanish law. In the event of a dispute, and unless mandatory consumer protection regulations provide otherwise, the parties shall submit to the competent courts in accordance with the user’s place of residence.

If you act as a consumer resident in the European Union, you may also use any alternative dispute resolution mechanisms available in your country.

11. Online dispute resolution (ODR)

In accordance with Regulation (EU) No 524/2013, we inform consumers that the European Commission provides an online dispute resolution platform, available at: https://ec.europa.eu/consumers/odr/ .

Through this platform, consumers may submit complaints arising from online purchase contracts. However, we encourage you to first contact our Customer Service to try to resolve any incident directly.