Privacy policy | The Joker House

How do we use your data on The Joker House?

At The Joker House, we care a lot about our customers, your security and privacy are our top priorities.

On this page we inform you in a clear and transparent way of how we treat the received data:

Who is responsible for the processing of your personal data?

The company Site Factory Digital Agency, SL that has its registered office in calle velero 26 3A 28220 Majadahonda (Madrid) Spain.

Who will watch over your data in The Joker House?

The Data Protection Officer of Site Factory Digital Agency, SL, popularly known as DPO, will be the person who guarantees compliance with the data protection regulations within The Joker House. The DPO will have a team to support it and serve the The Joker House customers.

You can contact the The Joker Houise’s DPO and its privacy team at the following email: info@thejokerhouse.com, or at the postal address: Calle Velero 26, 3.º A, 28220 Majadahonda (Madrid). Spain.

For what do we use your personal data?

In The Joker House we need your data fundamentally for two reasons:

1. In the case of a purchase, they are necessary to process the orders, track the shipment, and if you are a registered customer, to accumulate points that will make it possible for you to benefit at the time of the corresponding discounts.

2. Newsletter: if you are a subscriber to the newsletter, we need the information to be able to send you news, discounts and keep up to date with everything that happens in The Joker House.

In both cases, you have previously had to accept the privacy policy, being aware of the treatment we give to the data.

The Joker Houise will treat your data with the maximum confidentiality and respecting the purpose for which they were sent to us.

How long will The Joker House keep your data?

Your personal data is stored in an automated file indefinitely, to keep your order history in case you are a customer, to be able to offer discounts for accumulation of points.

In the case of subscribing to the newsletter, we keep it until you tell us otherwise, you can request to be unsuscribed at any time. In the newsletter itself, you have the option to unsubscribe, you can do it also by writing to info@thejokerhouse.com

To whom do we communicate your data?

We do not provide your personal data to third parties, unless it is necessary to complete the service you have contracted. For example, your data is used by transport couriers so they can make the delivery of your order and inform you of the tracking of the shipment, but they are not authorized, at any case, to use your data for purposes other than the one indicated.

What are your rights when you provide us with your information?

You have the right at any time of access, correction, opposition, cancellation, as well as to refuse the automated processing of the data collected by The Joker House.

You can exercise the rights granted by the General Data Protection Regulation (GDPR), by writing to info@thejokerhouse.com, or by postal mail to Site Factory Digital Agency SL Calle Velero 26, 3.º A, 28220 Majadahonda (Madrid). Spain

You also have the right to file a claim with the relevant control authority (Spanish Data Protection Agency), if you feel that we are not fulfilling any of your rights.

If you have any questions about the Personal Data Protection Policy, please contact us by email to info@thejokerhouse.com , we will be glad to help.

Email measurement

Our transactional and commercial emails may include a small tracking image that tells us whether the message was opened and whether any of its links were clicked. We use this information solely to verify that our communications are delivered correctly and to improve their content. Our emails do not use cookies and this data is not shared with third parties.

Joker Points loyalty programme

If you place orders with your account, we process the data needed to run the Joker Points programme: your customer ID, your order amounts and your points movements (credits, redemptions and expiries). The purpose is to calculate your balance and let you redeem it under the programme conditions, which are the basis for this processing. Points expire 12 months after being earned; the movement history is kept while your account exists. Full conditions on the Joker Points page.

Commercial communications

If you tick "I want to hear about Joker House news and offers", we process your contact details to send you information about new arrivals, launches, promotions and offers. The basis for this processing is your consent, and you may receive those communications through any digital channel: email, newsletter, SMS, WhatsApp, instant messaging, notifications or equivalent electronic channels. You can withdraw your consent at any time, without justification and free of charge, using the unsubscribe link in each communication or by writing to info@thejokerhouse.com; opting out does not affect the emails needed to manage your orders.