1. Who is responsible for your data

The data controller responsible for processing your personal information is:
Site Factory Digital Agency S.L, VAT ID B88047444, located at C/ Velero 26, 28220 Majadahonda (Madrid), Spain.

2. Personal data we collect

Depending on your activity on the website, we may collect:

• Identification data
• Contact details
• Shipping and billing addresses
• Purchase and payment information
• Browsing data (IP, cookies, device, language)
• Messages sent through customer support
• Newsletter preferences (only if subscribed)

3. Why we process your data

• To manage your customer account
• To process orders, payments, shipping, and returns
• To respond to customer support inquiries
• To send order-related notifications
• To send newsletters (only with your consent)
• To ensure website security and improve user experience
• To comply with legal obligations (tax, accounting, GDPR)

4. Legal basis for processing

• Contract performance: account and purchases
• Consent: newsletters and specific forms
• Legitimate interest: website improvements, fraud prevention
• Legal obligation: accounting and tax requirements

5. Data retention period

• Orders: according to tax law
• Account: while active
• Newsletter: until you unsubscribe
• Cookies: see our Cookie Policy

6. Who we share your data with

We may share your personal data with:

• Technical service providers (hosting, maintenance)
• Payment gateways
• Logistics and delivery companies
• Email marketing platforms (only if subscribed)
• Public authorities when required by law

7. International data transfers

If any provider is located outside the EEA, we ensure appropriate safeguards such as Standard Contractual Clauses.

8. Your rights

You may exercise the following rights:

• Access
• Rectification
• Erasure
• Restriction
• Objection
• Data portability
• Withdraw consent at any time

You can exercise your rights by contacting us at info@thejokerhouse.com or through our Customer Support Form.

You also have the right to lodge a complaint with your local data protection authority.

9. Cookies

For full details, see our Cookie Policy.

10. Security

We apply technical and organisational measures to protect your data against unauthorised access, loss or alteration.

11. External links

For legal information regarding the use of this website, please see our Legal Notice.