Shipping and delivery times
Information about our shipping and delivery times
Shipping Costs & Delivery Times
Clear rates by destination. No surprises at checkout.
Spain & Portugal
| Zone | Rate | |
|---|---|---|
| Mainland Spain 24-72 h business days |
24-72 h business days | 4,99 € Free from 60 € |
| Balearic Islands Mallorca, Menorca, Ibiza, Formentera |
3-5 business days | 7,99 € Free from 80 € |
| Mainland Portugal Excludes Madeira and Azores |
2-5 business days | 5,99 € Free from 60 € |
Rest of the European Union
Rates by zone based on destination country:
| Zone | Countries | Rate | Free shipping |
|---|---|---|---|
| Z1 | France, Germany | 11,99 € | Free from 100 € |
| Z2 | Italy, Belgium, Netherlands, Luxembourg, Austria, United Kingdom, Ireland | 14,50 € | Free from 150 € |
| Z3 | Poland, Czech Rep., Denmark, Hungary, Switzerland | 15,50 € | Free from 150 € |
| Z4 | Sweden, Slovakia, Slovenia, Romania, Lithuania, Latvia, Estonia, Finland | 22,00 € | — |
Estimated delivery: 3-7 business days depending on destination
Customs for shipments outside the EU
For shipments to United Kingdom and Switzerland, customs duties and local VAT are the buyer's responsibility. They are not included in the shipping or product price.
Order preparation
Orders with in-stock products are prepared on the next business day after receipt (not on weekends or holidays).
Delivery times shown are estimates and count from when the order leaves our warehouse.
Incidents
The Joker House is not responsible for delays caused by:
- Carrier incidents.
- Force majeure (strikes, extreme weather, etc.).
- Customs holds or other administrative controls.
Returns
For returns or right of withdrawal, see our Returns Policy or contact Customer Service.
Last updated: May 2026
Contact our team for any clarification about this document. Contact us
