Shipping Policy
Information about preparation times, delivery schedules and shipping costs for orders placed on The Joker House.
1. Shipping coverage
The Joker House ships to all countries within the European Union.
Shipping is charged as a fixed rate per order, regardless of the number of items included, except for specific island destinations that require a custom quote.
2. Order preparation & dispatch times
All orders containing in-stock items are prepared and dispatched on the next business day after being received (orders are not prepared on Saturdays, Sundays or public holidays).
Delivery times shown below are estimates and apply from the moment the shipment leaves our warehouse.
No deliveries are made on Saturdays, Sundays or public holidays.
3. Shipping to Spain
3.1. Mainland Spain
| Zone | Cost | Estimated delivery time |
|---|---|---|
| Mainland Spain | €5.00 | 24–72 h (business days) |
3.2. Balearic Islands, Canary Islands, Ceuta & Melilla
| Zone | Cost | Estimated delivery time |
|---|---|---|
| Balearic Islands, Canary Islands, Ceuta & Melilla | €9.50 | 3–7 business days* |
*Delivery times may vary due to customs procedures or external circumstances.
4. Shipping within Europe (EU)
We ship to all EU countries. The following standard rates apply:
| Zone | Cost | Estimated delivery time |
|---|---|---|
| Portugal (mainland) | €5.00 | 2–5 business days |
| Rest of Europe (EU) | €9.50 | 3–5 business days |
| Bulgaria, Estonia, Finland, Croatia, Lithuania, Latvia, Norway*, Serbia*, Romania & Sweden | €15.00 | 3–5 business days |
*Certain island territories may require a different rate.
For island destinations or special cases, you can request a custom quote at: info@thejokerhouse.com.
5. Delivery conditions & incidents
Orders are delivered to the address provided by the customer during checkout. It is the customer’s responsibility to ensure the shipping details are correct.
If a parcel appears damaged upon delivery, we recommend noting it on the courier’s receipt and contacting us as soon as possible.
The Joker House cannot be held responsible for delivery delays caused by:
- Transport company incidents
- Force majeure (strikes, severe weather, etc.)
- Customs checks or administrative delays
6. Customs & additional charges
Some destinations (e.g., Canary Islands, Ceuta, Melilla) may apply customs fees or local taxes that are not included in product prices or shipping costs.
Any customs duties or import taxes will be paid by the recipient.
7. Returns & customer support
If you need to return an item or exercise your right of withdrawal, you can find all information here: Returns Policy.
For questions about shipping, delivery or incidents, you can contact us through: Customer Support.
