Legal notice and terms of use

This legal notice sets out the information required by Spanish Act 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) and the terms governing access to and use of thejokerhouse.com.

1. Identification of the website owner

The website thejokerhouse.com (hereinafter, "the Website" or "The Joker House") is owned by:

• Owner: Site Factory Digital Agency S.L.
• Tax ID (NIF): B88047444
• Registered address: Calle Velero 26, 3.º A, 28220 Majadahonda (Madrid), España
• Email: info@thejokerhouse.com
• Activity: online sale of playing cards, kendamas, Rubik's cubes, puzzles and other gaming and collectible items

For any question relating to this legal notice or to the Website you can write to the email address shown above or use the contact form.

2. Purpose and scope

This legal notice governs access to, browsing of and use of the Website, as well as the liabilities arising from the use of its content and services.

Accessing and using the Website implies full and unreserved acceptance of this notice. If you do not agree with its content, we ask you not to use the Website.

Some services may be subject to their own particular conditions that replace, supplement or amend the provisions set out here. In the event of any conflict, those particular conditions shall prevail. In particular, the purchase of products is governed by the general terms and conditions of sale.

3. Terms of use of the website

You undertake to use the Website diligently, correctly and lawfully, and to refrain from:

• Carrying out unlawful or fraudulent activities, or activities contrary to good faith and public order.
• Using the Website for purposes harmful to Site Factory Digital Agency S.L., to other users or to third parties.
• Damaging, overloading or disabling the Website, its systems or those of third parties.
• Attempting to access restricted areas without due authorisation.

In short: you can use the website normally to find information and to shop, but not in a way that could damage it, interfere with how it works or harm other people.

4. Intellectual and industrial property

All the content on the Website —texts, images, photographs, illustrations, logos, graphics, designs, source code and any other protectable element— is covered by intellectual and industrial property rights held by Site Factory Digital Agency S.L. or by its licensors.

The brands and the product photographs belong to their respective manufacturers and are used for the purpose of marketing their products.

Any reproduction, distribution, public communication, transformation or exploitation of that content without the prior express authorisation of the rights holders is prohibited. Use of the Website does not entail any assignment, waiver or transfer of those rights in your favour.

5. External links

The Website may contain links to third-party pages that are not owned by Site Factory Digital Agency S.L. They are provided for information purposes only.

We accept no responsibility for the content, services or information of those linked sites, nor for any damage that may arise from accessing or using them; it is for each user to assess and to accept the use that is made of them.

6. Liability

We work to keep the information accurate and the site running properly, and we will correct any errors reported to us. However, we do not guarantee availability, continuity or the complete absence of faults, and we will not be liable for damage that may arise from:

• Failures or interruptions of telecommunications networks.
• Accidental technical errors or other events of force majeure.
• Improper, unlawful or negligent use of the Website.
• Acts of third parties unconnected with Site Factory Digital Agency S.L.

In any event, we will take all reasonable measures to restore the Website to normal operation should a technical incident occur.

Nothing in this section limits the rights that consumer protection legislation grants you as a buyer.

7. Protection of personal data

The processing of your personal data is governed by our privacy policy, where we explain what data we collect, for what purpose, on what legal basis, how long we keep it and how to exercise your rights.

We recommend that you read it carefully before providing any personal data through the Website.

8. Use of cookies

The Website uses cookies and similar technologies. Strictly necessary cookies allow the shop to work; the rest are only installed if you accept them.

You will find the details of each cookie, its purpose and its duration in the cookies policy, and you can change your decision whenever you like from the "Manage cookies" link in the footer.

9. Commercial communications

If you subscribe to the newsletter or agree to receive commercial communications, we will use your email address to send you information about The Joker House products, new arrivals and offers.

You can unsubscribe at any time using the link included in every communication or from our contact form.

10. Applicable law and jurisdiction

This legal notice is governed by Spanish law.

If you act as a consumer, consumer protection legislation protects you and you may bring proceedings before the courts of your own place of residence, without prejudice to the mandatory rules of your country of residence within the European Union.

11. Online dispute resolution

In accordance with Regulation (EU) No 524/2013, the European Commission provides consumers with an online dispute resolution platform, available at ec.europa.eu/consumers/odr.

Through that platform you can submit complaints arising from online purchases. Before taking that route, we would be grateful if you contacted our customer service: in most cases we resolve the matter directly and in less time.

12. Amendments

We may update this legal notice when the applicable regulations, the owner's details or the operation of the Website change. The version in force is always the one published on this page.

Last updated: September 2026.